Welcome to the Kore Kamino online store. We hope that you find the website easy and to use. Email or call us if you experience any problems.
These terms and conditions apply to the use of and orders placed on this website. By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions. We reserve the right to change and modify terms and conditions at any time without any prior notice.
Delivery is free for purchases over €130*
Your order will be dispatched as fast as possible after your payment, within 4-8 working days.
We only send parcels by tracked recorded services, which enables us to track the whereabouts of your parcel once it's been dispatched. Once your order is shipped from our studio, you will receive an email with the tracking number which will enable you to trace the parcel online.
Check that the delivery address which you gave us is full and correct. If you gave an incomplete or incorrect delivery address for an order that is returned to us, you will be responsible for paying re-shipping charges.
Postage and packing is calculated based on the total weight and size of all items in your order and represents an estimate using standard shipping.
The total shipping cost will be calculated before you go through the checkout process.
Free delivery for purchases over €130.00
European* countries, Switzerland, Norway
(*Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom).
Free delivery for purchases over €130.00
Rest of the world
Free delivery for purchases over €200.00
If you are ordering goods for delivery outside the European Union, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.
If you decide to refuse any shipments from www.korekamino.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to www.korekamino.com. This amount will be subtracted from your merchandise refund.
Payments can be made using a debit or credit card through the Paypal payment facility. All transactions are processed using a secure server. You don't have to be a member of paypal to use it.
When making a bank transfer, please indicate the order number in the comment field. The payment must be made within 3 banking days after placing your order or your order will be cancelled.
Bank details :
Bank : CREDIT AGRICOLE
IBAN : FR76 1290 6120 8401 9675 9200 187
SWIFT : AGRI FR PP 829
All costs associated with bank transfer payments must be borne by the customer. The amount of the bank transfer must cover the full amount of the order. If the payment received does not cover the full amount of the order, it will be cancelled. Payments should be made in EUROS only, also called SEPA credit transfers.
When you place an order, you will receive an acknowledgement email confirming receipt of your order.
Occasionally, order confirmation emails can be mistaken as spam and blocked by email service providers. Alternatively, this may be because when you registered with us you used a different or mis-spelt email address.
Another reason for this could be because the payment was not completed properly in the last stages of checking out.
Please go online and log into your Kore Kamino account where you can check the status of your order or email or call us if you experience any problems.
We hope you love your Kore Kamino goods, but you may return them to us for any reason and exchange them for any other item or get a full refund of your order. Inbound and outbound delivery fees for exchanges will be borne by us (except for items on sale/promotion).
Returns for exchange:
If the item doesn't fit and you want to exchange it, you must notify us of your intention to return your order within 14 days of receipt of your goods by sending us an email at firstname.lastname@example.org. Indicate in the subject line of the email the reference code of the item which can be found on your invoice. We will send you a return form and the best way to return your goods to us.
The goods must not have been worn, washed or damaged, must be in the condition in which you received them with tags attached and in the original packaging. All garments must be free of fragrance and cosmetic or other marks. We reserve the right to refuse an exchange should these conditions not be met.
Upon receipt of your goods we will inspect them and send back your new desired item free of charge. You must obtain a valid proof of the return postage receipt in order for us to proceed with your refund.
In the case of an exchange, the return of the item and the delivery fee of the replacement will be at Kore Kamino's cost. One free return for exchange is accepted per order.
Returns for refund:
If you would like to cancel your order and get a refund you must notify us of your intention to return your order within 14 days of receipt of your goods by sending us an email at email@example.com. The postage fees will be borne by you.
The goods must not have been worn, washed or damaged, must be in the condition you received them with tags attached and in the original packaging. All garments must be free of fragrance and cosmetic or other marks. Upon receipt of your goods we will inspect them. We reserve the right to refuse a return should these conditions not be met.
Your refund will be made less shipping charges within 14 days of the reception of the goods via the original payment method used by you. We will notify you when the payment is issued.
If you have any queries regarding your order you can email us at firstname.lastname@example.org, or leave a message on our voicemail at +44 203 239 8774 and we will get back to you immediately.
In case of abnormal or abusive returns Kore Kamino reserves the right to refuse a further order.
The Kore Kamino Gift Voucher can be purchased here in different amounts between €15.00 and €200.00.
Once payment has cleared, the Gift Voucher will be sent electronically as a downloadable PDF to the email account of the purchaser (or by post if you would like a printed voucher and have requested one by emailing at email@example.com).
Please ensure that the delivery email address entered is correct. We cannot be held responsible for incorrect delivery of gift vouchers due to an error by a customer (such as a mis-typed email address); we recommend you contact us for help if you are experiencing any difficulties.
A Kore Kamino Gift Voucher can ONLY be redeemed online at www.korekamino.com. Only one Gift Voucher can be redeemed per transaction. It cannot be redeemed at any retail stores.
To redeem a Kore Kamino Gift Voucher simply enter the Gift Voucher code stated on the voucher into the box provided during the checkout process.
Only when you have submitted your order will the Gift Voucher be used. Only one Gift Voucher may be used per order and it cannot be used against orders using a promotional code. If the goods purchased exceed the amount of the gift voucher, the recipient can spend above the Gift Voucher value using our standard payment methods to pay the difference.
Gift Vouchers are valid for 1 year from the date of dispatch by us and will expire thereafter.
Sorry change cannot be given on Gift Vouchers so you must spend all of your voucher.
Our standard refund or exchange terms apply for items purchased with gift vouchers.
Please note that a Kore Kamino Gift Voucher is a non-returnable, non-refundable and not for resale product, however we reserve the right to cancel a Gift Voucher at any time. We shall not be responsible if a gift voucher is lost, damaged, corrupted, destroyed, deleted or used without permission.
We're happy to hear from you with questions and will always try to respond quickly. Please email us at firstname.lastname@example.org.
We will never pass any of your details on to any third party. You may occasionally get a newsletter or an email from us, but only now and again.
Sometimes products sell out quickly, and, due to their popularity, we quite often have just a few of some items. However we may still have one or two left, and it is always worth contacting us to find out. You can email us at email@example.com, skype us at korekamino or call us at +44 203 239 8774
We will never pass any of your details on to any third party.
Kore Kamino, an operating brand of the Hong Kong-registered company The Travelling Fashion Company Ltd. with registered offices at Unit 1010, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong ("we") is proud to offer our website ("site") and the services delivered herein subject to the above terms and conditions. You should familiarize yourself with these terms of usage prior to placing orders on our site, or engaging in any of the services offered here.
The elements that make up this site including images, icons, films, images and text belongs to Kore Kamino (The Travelling Fashion Company Ltd.)
Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
The Travelling Fashion Company Ltd. will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Kore Kamino will not be responsible for orders that are returned to us, or lost in the mail because of incomplete or incorrect shipping addresses.
Online discount codes cannot be used in conjunction with any other offer and may be redeemed online only. All discount codes are available for a limited time only. The availability of the discount code is decided upon by Kore Kamino.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Prices are in Euros. Please note that other currencies (Pound Sterling, US Dollar or Yen) rates are indicative and for information purposes only.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse any order at our discretion.
If, in error, we have underpriced an item on our Kore Kamino website, we will not be liable to supply that item to you at the stated price, this is provided that we notify you before the item is dispatched to you. In those circumstances, we will notify you of the correct price so that you can decide whether or not you wish to proceed with the order and payment accordingly.
Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.
This site and the services contained herein are intended for persons 16 years of age or older. Any person under 16 should make their parents or legal guardians aware of all activity, commercial or otherwise that he or she is engaged in using our site and obtain necessary approvals and permissions. We reserve the right to not offer our services to persons under 18 years of age. You agree to provide us with correct and truthful information including your email and address information.